Please note that this warranty policy applies only to purchases made on Powerwill.com.

If you purchased your unit through an authorized reseller or distributor, please contact them directly for warranty service and support.

Every Powerwill product is backed by a hassle-free warranty. The warranty duration for your specific model can be found in the product documentation included in the package or by contacting our support team through the form below.

If your product develops an issue during the warranty period, please complete the Warranty Request Form and provide detailed information about the fault. Supplying your product model, serial number, purchase date, and clear photos or videos of the issue will greatly help us speed up the process.

Before submitting a warranty claim, we recommend checking our FAQ or reviewing your User Manual for basic troubleshooting steps—many common issues can be resolved quickly through these resources.

Thank you for choosing Powerwill. We appreciate your patience, and our mission is to ensure your equipment performs reliably on every inspection job.

How to File a Warranty Claim

To begin your warranty claim:

1. Contact Powerwill Support

Request a Return Authorization (RA) number before sending your unit in.

2. Prepare Your Return Package

Include the following items:

• The original purchase invoice
  
• Your RA number
  
• A detailed description of the issue
  

3. Ship the prepaid unit to:

Powerwill Texas Service Center

10606 Hempstead Rd

Houston, TX 77092

United States

Note: Please keep all original packaging until your claim is fully processed, as it may be required during inspection.